Our client, a well-established multinational company wishes to employ a Sales Support Administrator for Middle East & Africa based in Athens, Greece.
Main Accountabilities
Efficiently enter and manage all company orders to relevant factories
Liaise daily with procurement & planning for order status ensuring delivery commitment
Handling of cancellations or changes in sales orders and communicating such changes effectively and timely to all related departments
Co-ordination of shipments with all customers
Logistics co-ordination with forwarders
Provide sales assistance to Area Sales Managers by producing reports, memos, letters, spreadsheets and general administration
Import/Export co-ordination
Invoicing of all orders
Co-ordination with logistics Department for preparation of shipping documents.
Co-operating with Accounts Department for overdue payments
Responsible for collecting data to be used in the development of critical departmental objective monitoring systems
Develops lasting relationships with client personnel that foster client ties.
Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
Builds a knowledge base of each client's business, systems and objectives.
Suggests areas for improvement in customer support processes along with possible solutions.
Ideal Candidates must have:
- Perfect command of English language (written and oral)
- Ideally German language also
- Excellent Computer literacy
- A bachelors degree
- Excellent communication skills
- Prior experience of at least one and a half year in customer service or commercial support departments
